The Admin Team Manager is responsible for leading and developing the administration function, ensuring the smooth, efficient and professional delivery of office and business support services across the organisation. The role is accountable for managing the administration team, overseeing office operations, facilities coordination, admin support activities and administrative processes, whilst driving continuous improvement and maintaining excellent service standards. They will also provide PA support to designated members of the Senior Leadership Team.
The successful candidate will create a highly effective, customer-focused administration team that supports colleagues, visitors, stakeholders and the wider business.
PA and Admin Team Manager
London
Full-time
Permanent employee
The role
Responsibilities
Leadership & Team Management
- Lead, manage and develop the administration team across multiple locations.
- Set clear objectives, monitor performance and provide regular coaching and feedback.
- Build a collaborative, high-performing team culture aligned to company values.
- Support recruitment, onboarding and development of administration team members.
- Manage resource planning and workload allocation to ensure effective coverage.
- Oversee the day-to-day running of all office locations.
- Ensure workplaces are well maintained, safe, compliant and welcoming.
- Manage relationships with landlords, building management, contractors and service providers.
- Coordinate office moves, refurbishments and workplace improvement initiatives where required.
- Monitor and manage office expenditure against agreed budgets.
- Ensure consistent delivery of administrative support across the business.
- Maintain and improve administrative processes, procedures and standards.
- Oversee visitor management, reception arrangements and meeting room coordination.
- Ensure effective management of office supplies, equipment and inventory.
- Lead the administration team's contribution to company events, meetings and internal activities.
- Oversee administrative support for onboarding and offboarding processes.
- Ensure new starters have appropriate equipment, access and workplace arrangements.
- Coordinate administration activities associated with employee changes and departures.
- Work closely with HR, IT and other departments to deliver a seamless employee experience.
- Ensure compliance with health and safety requirements and workplace policies.
- Maintain accurate records, documentation and operating procedures.
- Monitor third-party contracts and service level agreements.
- Identify opportunities to improve efficiency, service quality and employee experience.
- Drive greater use of technology, automation and self-service solutions.
- Develop and maintain standard operating procedures and service standards.
- Produce management information and reports as required.
- Diary management.
- Coordinating internal and external meetings.
- Arranging travel arrangements and processing related expense reports.
- Admin support for designated team members.
Skills and Experience
- Experience in office management, administration or business support.
- Experience leading and developing administrative or support teams.
- Excellent organisational and prioritisation skills.
- Strong stakeholder management and customer service capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong Microsoft Office and systems proficiency.
- Experience managing budgets, suppliers and external contracts.
About us
At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers.
At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are:
- Our Customer First Approach
- We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value.
- Our ‘Indurent Hive’ Technology Platform
- We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders.
- Our empowered People
- We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are:
- Accountable: we act with integrity, take responsibility for our actions and we are committed in everything we do.
- Dynamic: we are relentless, and we are agile.
- Curious: we are always learning, open to change and we are innovative.
- Collaborative: we win and lose as a team, listen to understand and we provide a high challenge, high support working environment.
- Fair: we treat others as we wish to be treated, we are honest, respectful and we do the right thing.
- We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are:
- We Pay it Forward
- We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions.
- Our Committed Capital
- We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics.
Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years.
We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.